Contact us
A booking that went wrong, a refund that has not arrived, or a question before you book — this is where to reach us. Have your booking reference ready if you have one.
connect@sutrastack.com
Answered within one working day
Phone
+91 93174 36614
Monday to Saturday, 9 AM to 7 PM IST
Registered office
Sutra Stack Private Limited
2252 Kangra, Paprola, Baijnath, Kangra, Himachal Pradesh 176115, India
GSTIN 02ABTCS3106L1Z7
If we have not put it right
Write to our grievance officer, Hitesh Bharadwaj, at connect@sutrastack.com. Every complaint is acknowledged within 48 hours and resolved within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
Something about your stay itself
The property is quicker for anything happening on the ground — a late arrival, a room preference, directions. Its phone number and address are on your confirmation. If the property is not helping, come back to us and we will take it up with them.